Shipping policy
At True Shine Supply, we want your selected organizers and display accessories to arrive safely and in a condition ready for use. Acrylic products are valued for their clean appearance and practical design, so careful handling and suitable protective packaging are important parts of the delivery process.
This Shipping Policy explains our shipping charges, order preparation, delivery expectations, and the steps to take if a parcel is delayed or arrives with a problem.
1. Shipping Charges
We currently use the following shipping fee structure:
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Free shipping on orders with a merchandise subtotal of $10.00 or more.
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A $5.99 shipping fee applies to orders with a merchandise subtotal below $10.00.
Unless otherwise stated at checkout, the threshold is calculated after discounts and before taxes and shipping charges. The shipping amount applicable to your purchase will be displayed during checkout before you submit your order.
Promotional offers or special shipping arrangements may occasionally provide different terms. If so, the terms clearly displayed for that offer or order will apply, subject to applicable law.
2. Order Processing
After an order is submitted, we begin reviewing the purchase information and preparing the items for fulfillment.
Order processing may include:
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Confirming order details and payment status.
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Checking product availability.
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Reviewing the shipping address.
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Preparing products and any included components.
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Selecting suitable protective packaging.
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Arranging dispatch through an available shipping service.
Processing time is separate from transit time. Weekends, public holidays, inventory checks, payment verification, and unusual order volumes may affect preparation.
We aim to process orders efficiently, but we do not promise a specific dispatch time unless one is expressly stated at checkout or in a written order confirmation.
3. Packaging and Product Protection
Acrylic products can be affected by impact, pressure, and friction during transportation. We therefore recognize the importance of appropriate packaging for products such as cosmetics organizers, lipstick holders, and earring display boards.
Where appropriate, products may be protected with cushioning, wrapping, internal supports, or other packaging materials intended to reduce movement and contact during transit.
Customers should inspect parcels carefully after delivery. If an item appears cracked, chipped, broken, or otherwise damaged, please retain the outer packaging and internal protective materials until the issue has been reviewed.
4. Shipping Destinations
Available shipping destinations and delivery services are determined by the options presented at checkout. Please confirm that your address is complete and eligible for the selected shipping method before placing an order.
We may be unable to fulfill orders to certain locations because of carrier restrictions, service availability, or other operational limitations. If a destination cannot be served after an order has been submitted, we will contact the customer and provide an appropriate cancellation or refund option where required.
5. Delivery Estimates
Any delivery estimate shown at checkout or communicated after purchase should be treated as an estimate unless expressly described as a guaranteed delivery commitment.
Actual transit time may be affected by:
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Carrier capacity and routing.
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Weather conditions and transportation disruptions.
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Public holidays and peak shipping periods.
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Incorrect or incomplete delivery information.
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Security checks or delivery restrictions.
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Customs or import procedures, where applicable.
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Events outside our reasonable control.
We encourage customers to provide an address where parcels can be received safely and to monitor any tracking information made available.
6. Tracking and Delivery Updates
If tracking information is available for your shipment, it may be sent to the email address provided at checkout or made available through the relevant order or carrier service.
Tracking events are generated by the carrier and may not update continuously. A parcel may continue moving through the delivery network even when tracking information has not changed recently.
If you believe a parcel is delayed or the tracking information appears inconsistent, contact us at [email protected] and include your order number.
7. Address Accuracy
Customers are responsible for reviewing their shipping details before submitting an order. Please check the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact details.
If you discover an error, contact us immediately. We will try to correct the address if the order has not yet been dispatched. Once a parcel has entered the carrier's network, address changes may be restricted or unavailable.
We cannot guarantee that a carrier will be able to redirect a shipment after dispatch.
8. Missed Deliveries and Returned Parcels
If a delivery attempt is unsuccessful, the carrier may leave instructions, arrange another attempt, hold the parcel for collection, or return it to the sender.
If a parcel is returned because of an incorrect address, failure to collect, or repeated unsuccessful delivery attempts, please contact us. We will review the circumstances and explain any available reshipping, cancellation, or refund options.
Any additional shipping charge will be disclosed before a new shipment is arranged, where applicable. We will not impose charges that are prohibited by law.
9. Damaged Parcels and Missing Items
Please inspect your order reasonably promptly after delivery.
If the parcel arrives with visible damage, or if an acrylic organizer, lipstick holder, or earring display board is cracked, chipped, broken, or missing components, contact [email protected].
Please provide:
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Your order number.
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A description of the issue.
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Photographs of the product and affected area.
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Photographs of the shipping carton and internal packaging, if damaged.
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Details of any missing components.
We will review the information and determine an appropriate next step, which may include a replacement, refund, return arrangement, or another remedy required by applicable law.
10. Shipping Delays and Order Cancellations
If we learn that an order cannot be shipped within the time stated at checkout or otherwise promised, we will provide the notices and options required by applicable law.
For internet merchandise orders, the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for their shipping representations. If a seller cannot ship within the applicable period, it may need to notify the customer, obtain consent to a delay, or cancel the order and issue a prompt refund.
Where a customer is entitled to cancel because of a shipping delay, we will honor the applicable cancellation and refund requirements. A refund required by law will not be replaced with store credit without the customer's legally valid agreement.
11. Shipping Fees and Refunds
For an ordinary change-of-mind return after an order has been properly fulfilled, original shipping charges may be non-refundable where permitted by law and as explained in our Return and Refund Policy.
If an order is cancelled because we cannot ship it, or a refund is required because the merchandise was not supplied as agreed, applicable shipping and other charges will be refunded as required by law.
If a product arrives damaged, defective, or incorrect, return shipping and other reasonable costs will be handled in accordance with applicable legal requirements.
12. Customer Assistance
If you have questions about shipping fees, tracking, delivery, address corrections, or damaged parcels, contact:
MSIA SERVICES INC
Attn: Tysha Anderson
100 Kings Point Drive, 1115
Sunny Isles Beach, FL 33160
United States
Email: [email protected]
Website: https://www.trueshinesupply.com/
Please include your order number so that we can identify your shipment and provide a more useful response.