Refund policy

At True Shine Supply, we believe that an organized space should make everyday routines feel easier, more enjoyable, and more personal. Whether you have selected an acrylic cosmetics organizer to bring order to your vanity, a lipstick holder to display your favorite shades, or an earring display board to keep accessories visible and accessible, we want your shopping experience to be clear and satisfying.

This Return and Refund Policy explains how to request a return, how refunds are reviewed, and what to do if an item arrives damaged, defective, or different from what you ordered.

1. Return Eligibility and Return Period

You may request a return within 30 calendar days after the date your order is delivered. This is a voluntary return period offered by True Shine Supply and does not limit any consumer rights that cannot legally be excluded under applicable law.

To qualify for a standard change-of-mind return, an item should:

  • Be unused and in its original condition.

  • Be free from scratches, cracks, chips, stains, adhesive residue, or other signs of use.

  • Include its original packaging, protective wrapping, accessories, inserts, and components, where reasonably available.

  • Be packed securely enough to prevent damage during the return journey.

  • Be accompanied by the original order number or other reasonable proof of purchase.

We recommend inspecting your purchase promptly after delivery. Acrylic products can be attractive display pieces, but their smooth surfaces and transparent edges may be vulnerable to scratches or impact damage if handled or packed carelessly.

2. Product-Specific Return Conditions

Because our products serve different organizing and display purposes, the following additional considerations apply:

Acrylic Cosmetics Organizers

Cosmetics organizers should be returned clean, empty, and free from makeup stains, powder residue, liquid spills, adhesive marks, and scratches caused by use. Please remove all personal items before packing. Protective films, removable dividers, drawers, and other included components should be returned where applicable.

Acrylic Lipstick Holders

Lipstick holders should be unused and free from lipstick stains, cosmetic residue, cracks, chips, and scratches. Please ensure that all compartments and edges are protected during packing. If the product was delivered with protective film or cushioning, retain and reuse those materials whenever possible.

Earring Display Boards

Earring display boards should be returned without signs of use, including puncture marks, bent display sections, broken openings, stains, or damage to their supporting structure. Any included stands, hooks, or detachable parts should be returned with the product.

These condition requirements apply to voluntary change-of-mind returns. They do not remove or reduce any rights you may have if a product is faulty, damaged on arrival, materially different from its description, or otherwise covered by applicable consumer protection law.

3. Items That May Not Qualify for a Change-of-Mind Return

A voluntary return may be declined when an item:

  • Has been used, altered, modified, or damaged after delivery.

  • Has scratches, cracks, chips, stains, or other condition changes that were not present when delivered.

  • Is missing essential components or accessories.

  • Is returned without adequate protective packaging after the customer has been given reasonable packing instructions.

  • Is submitted after the 30-day voluntary return period.

This section does not exclude statutory remedies for defective, damaged, misdescribed, or otherwise nonconforming goods.

4. Damaged, Defective, or Incorrect Orders

If your order arrives cracked, chipped, broken, defective, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible at [email protected].

To help us investigate, please provide:

  • Your order number and the name used at checkout.

  • A brief description of the problem.

  • Clear photographs of the affected item.

  • Photographs of the outer shipping package and internal protective materials, if the package appears damaged.

  • Any other information reasonably needed to identify the issue.

Please do not discard the damaged product or packaging until we have had a reasonable opportunity to review your report. We may request additional information or arrange an appropriate return, replacement, repair, or refund, depending on the circumstances and applicable law.

Where an item is defective, damaged before delivery, incorrectly supplied, or materially inconsistent with its description, the resolution will be handled in accordance with applicable consumer protection requirements. A customer will not be required to pay ordinary change-of-mind return costs where applicable law requires the seller to bear the cost of resolving the problem.

5. How to Request a Return

Please email [email protected] with the subject line “Return Request” and include your order number.

Our team will review your request and provide instructions. Please do not send merchandise to the business address without receiving return authorization and shipping instructions. This helps us identify your parcel and prevent unnecessary delivery or processing delays.

Once your return is approved, carefully package the product. Acrylic items should be protected from pressure, impact, and friction. Use suitable cushioning around corners, edges, drawers, stands, and other fragile components.

6. Return Shipping Costs

For a standard change-of-mind return, the customer is responsible for the return shipping cost unless we state otherwise in writing.

If the return is necessary because we supplied the wrong product, the product arrived damaged, or the item has a qualifying defect, we will handle the return shipping arrangements or reasonable return costs in accordance with applicable law.

We recommend using a shipping service that provides tracking. Customers should retain the tracking number and proof of shipment until the return has been resolved.

7. Refund Review and Processing

After an approved return reaches us, we will inspect the item to confirm its condition and whether it meets the applicable return requirements.

Our general operational targets are:

  • Initial return-request review: approximately 1–3 business days.

  • Customer service response: generally within 2–3 business days.

  • Refund initiation after an approved return has been received and reviewed: generally within 7 business days.

These are service targets, not guarantees that override a shorter deadline imposed by law. Your payment provider or financial institution may require additional time to display the credit in your account.

Approved refunds are generally issued to the original payment method. If that method is unavailable or cannot accept the refund, we will contact you to discuss a lawful alternative.

8. Refund Amounts

For an approved standard return, the refundable amount will be determined according to the applicable return circumstances and the information disclosed at checkout.

Where a refund is legally required because an order cannot be shipped, was cancelled, or was not supplied as agreed, applicable shipping, handling, and other charges will be refunded as required by law.

Original shipping charges for an ordinary change-of-mind return may not be refundable where the order was properly fulfilled and applicable law permits that treatment.

9. Exchanges and Replacements

If you would prefer a different item rather than a refund, contact us at [email protected]. Exchanges and replacements depend on product availability and the nature of the request.

For damaged or defective merchandise, we will consider an appropriate remedy based on the issue, product availability, and applicable legal requirements.

10. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible. We will try to stop processing or dispatch where the order has not yet entered fulfillment or shipment.

Once an order has shipped, cancellation may no longer be possible. In that situation, you may contact us about the applicable return process after delivery.

If we cannot ship within the promised period, we will provide the notices, cancellation options, and refunds required by applicable law.

11. Consumer Rights

Nothing in this Policy is intended to waive, restrict, or replace any consumer rights or remedies that cannot legally be excluded under Florida law or applicable federal law. If a product does not meet a legally required standard, you may have rights beyond the voluntary return arrangements described above.

12. Contact Us

For return questions, refund updates, or product concerns, please contact:

MSIA SERVICES INC
Attn: Tysha Anderson
100 Kings Point Drive, 1115
Sunny Isles Beach, FL 33160
United States
Email: [email protected]
Website: https://www.trueshinesupply.com/

Please include your order number in all return-related correspondence so that we can assist you more efficiently.