Privacy policy

True Shine Supply respects the privacy of visitors and customers. We understand that placing an online order involves sharing information that should be handled responsibly. This Privacy Policy explains what information may be collected when you visit https://www.trueshinesupply.com/, make a purchase, contact our team, or otherwise interact with our services.

This Policy describes our general privacy practices. The specific information collected depends on the website features, checkout services, payment methods, and other tools actually enabled on the site.

1. Business Information

The website is operated by:

MSIA SERVICES INC
100 Kings Point Drive, 1115
Sunny Isles Beach, FL 33160
United States
Email: [email protected]

In this Policy, “True Shine Supply,” “we,” “us,” and “our” refer to the business operating the website. “You” and “your” refer to visitors, customers, and other individuals interacting with our website.

2. Information We May Collect

Depending on how you use our website, we may collect several categories of information.

Information You Provide Directly

When you place an order, submit a form, request assistance, or communicate with us, you may provide:

  • Full name.

  • Billing and shipping addresses.

  • Email address.

  • Telephone number, if requested or provided.

  • Order details and purchase history.

  • Messages, questions, feedback, and customer service correspondence.

  • Information you voluntarily provide when reporting a damaged, defective, or incorrect product.

For example, if an acrylic cosmetics organizer arrives with a cracked corner, you may send us photographs and an explanation so that we can review the issue and assist with an appropriate resolution.

Order and Transaction Information

When you purchase products, we may receive information concerning the items ordered, order totals, discounts, shipping charges, taxes, payment status, fulfillment status, and transaction references.

Payment card details may be collected and processed by a payment service provider rather than stored directly by us. We do not claim to store complete payment card numbers or security codes unless our actual payment-processing arrangements specifically require and lawfully permit such storage.

Technical and Usage Information

When you visit the website, certain technical information may be collected automatically, depending on the website configuration. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and links selected.

  • Date, time, and duration of website visits.

  • Referring pages or general traffic sources.

  • Website error reports and diagnostic information.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, improve website performance, and understand how visitors interact with the site.

Where analytics, advertising, or other non-essential tracking technologies are enabled, those tools may collect information about browsing activity or interactions with advertisements.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features, including shopping cart or checkout functionality. Where legally required, we will provide appropriate choices or consent mechanisms for non-essential tracking technologies.

4. How We Use Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Confirming purchases and sending order-related communications.

  • Arranging shipping and delivery.

  • Responding to customer service requests.

  • Reviewing returns, refunds, replacements, and product complaints.

  • Maintaining order, accounting, and transaction records.

  • Preventing fraud, unauthorized transactions, and misuse of the website.

  • Maintaining website security and functionality.

  • Improving product presentation, website navigation, and customer experience.

  • Meeting legal, regulatory, tax, and recordkeeping obligations.

  • Enforcing our policies and protecting our legal rights.

We may also use information for marketing communications where permitted by law and subject to applicable opt-out rights.

5. How We May Share Information

We do not describe customer information as a product for sale. We may disclose information to service providers and other parties when reasonably necessary for business operations or legal compliance.

These parties may include:

Payment Processors: To process payments, verify transactions, and help detect fraudulent activity.

Shipping and Fulfillment Providers: To prepare, label, transport, and deliver customer orders.

Website and Technology Providers: To host the website, maintain its functionality, provide technical support, and protect systems.

Customer Service Providers: If used, to help manage customer inquiries, order communications, and support requests.

Professional Advisers: Lawyers, accountants, auditors, and other professional advisers where appropriate.

Government Authorities and Legal Recipients: Where disclosure is required by law, legal process, or a valid governmental request, or is reasonably necessary to protect rights, safety, and property.

We expect service providers handling information on our behalf to use it only for authorized purposes and to apply appropriate safeguards consistent with their contractual and legal obligations.

6. Marketing Communications

If we send promotional emails or other marketing communications, you may opt out by following the unsubscribe instructions included in the message or by contacting [email protected].

Even if you opt out of promotional communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, refund notices, and important service announcements.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information, the nature of the transaction, applicable recordkeeping requirements, and whether a dispute or legal matter remains unresolved. When information is no longer reasonably needed, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security. You should use a secure device, protect your email account, and avoid sending sensitive payment credentials through ordinary email.

9. Your Privacy Choices and Rights

Depending on your state of residence and the laws applicable to your information, you may have rights to:

  • Request access to certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Opt out of certain forms of targeted advertising, sale, or sharing where those activities are covered by applicable law.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy-request decisions where required by law.

To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Please describe the request and provide enough information for us to locate the relevant records. We may take reasonable steps to verify your identity or authority before acting.

We will respond within the period required by applicable law. Certain information may need to be retained or may be exempt from deletion, such as records required for legal compliance, security, accounting, or the completion of a transaction.

10. Florida Privacy and Data Security Considerations

We seek to handle personal information in a manner consistent with applicable Florida and federal requirements. Florida law includes data-breach notification obligations in certain circumstances. Whether a particular statutory obligation applies depends on the facts, the information involved, and the legal requirements in effect.

This Policy does not represent that every privacy statute applies to every customer or every category of information. Where a law grants you specific rights, those rights will be respected as required.

11. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13. If we learn that personal information has been collected from a child under 13 without legally required parental consent, we will take appropriate steps to address the information.

A parent or guardian who believes a child has submitted personal information may contact us at [email protected].

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of external websites that we do not control.

We encourage visitors to review the privacy policies of third-party services before submitting personal information.

13. Changes to This Privacy Policy

We may update this Policy when our business practices, website features, service providers, or legal requirements change. The revised version will be posted on this page with an updated effective date.

Your continued use of the website after an update means that you have had an opportunity to review the revised Policy. Where applicable law requires additional notice or consent, we will provide it.

14. Contact Information

For privacy questions, access requests, correction requests, or other concerns, contact:

MSIA SERVICES INC
Attn: Tysha Anderson
100 Kings Point Drive, 1115
Sunny Isles Beach, FL 33160
United States
Email: [email protected]
Website: https://www.trueshinesupply.com/